News

Pathways to Excellence participants explore continuous improvement plans, agency roles

Nov. 7, 2007 - Quality advocates from around the state gathered at yesterday's Pathways to Excellence event to look toward the future and start discussing how continuous improvement efforts are shaping under the new administration.

The Union Quality Network had gathered on Nov. 2, prior to this Pathways event, to discuss the union's role in the new administration's process improvement program.

Steve Wall showed an illustration (below) that identified the overlap between the focus of the 1990s and the focus of today—and beyond. Earlier continuous process improvement efforts were driven by the Quality Services through Partnership initiative, established in 1991.

Check out the entire photo album, view a few below, or click on the specific thumbnails below for a larger image.

Participants, union activists and managers alike, learned more about:

• How advocates fit into the Continuous Improvement plans for each agency and the state as a whole.

• The Employee and Stakeholder Suggestion Program.

• “Lean process” theory and techniques for continuous improvement.

The event, sponsored by the Ohio Quality Network, took place Nov. 6 at the Bureau of Workers Compensation in downtown Columbus.

See Related

New processes in place to help improve Ohio; Learn more about implementation, union's involvement

Union quality leaders meet to discuss the governor's new initiative

Photo Album - Pathways to Excellence Nov. 7 Event

Resources

Presentation Slides of Steve Wall, Office of (PDF)

Presentation Slides of Teresa Hay McMahon, State of Iowa (PDF)

Governor’s Efficiency Review and Continuous Improvement Initiative Employee and Stakeholder Feedback Program State Employee Suggestion Form