Account Help
Your online center for references, forms, and more

Please review the list of Frequently Asked Questions below. If you need further assistance or help creating a new account, please send an email with your full name, agency, zip code, and personal email address (no employer emails) to webmaster@ocsea.org.

1. How do I get my user name and password to login for the first time?
   
   
2. What if I get an alert message that states I am not a member when I try to register and create my account?
   
   
3. Why do I get the "no member profile" message when I attempt to create an account, but I believe that I'm a member?
   
   
4. Why do you need all of this information?
   
   
5. Can I change my MyOCSEA account email address and password?
   
   
6. What if I forget my username and / or password? 
   
   
7. When I try to login with my username and password, I get an error message?
   
   
8. I am still having trouble with my account after reviewing the list of Frequently Asked Questions on this help page. What can I do next?
   
   
9. What information is available to me once I'm registered as a MyOCSEA user?

1. One or all of the names, agency, and / or home zip code that you've entered does not match a record in the OCSEA database;
2. You included a suffix (Jr., Sr., III)  in the last name field on the create account form;
3. You used your middle name or a nick name in the first name field instead of your given first name on the create new account form;
4. You had a name change in the last few years;
5. You have a lengthy, hyphenated last name

If the problem seems to be # 1, 2 or 3, please try again or contact OCSEA customer service for assistance.

If the issue is # 4, please try to register with your former last name. If the "No Member Profile" message seems to be caused by #4 (and you already tried using the previous name) or #5, please send an email to webmaster@ocsea.org. Please provide your:

• Your first name,
• Your last name, (in the case of #4, provide old and new name)
• Agency
• Home zip Code
• The error you received (i.e. "no member profile" ); and
• Your personal email address (employer email addresses cannot be accepted)

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4. Why do you need all of this information?
We ask members to enter certain information for verification purposes.  The first and last names, agency, and zip code are used to identify that you are indeed a union member. The home email address is used for your login and it helps OCSEA communicate with you. When you first register, your password is emailed to this address. 

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5. Can I change my email address and password?
Yes. Simply complete the "Create New Account Form" and submit. This will display your current information.  You may choose to update any of the information and then click on the “Update Account” button.  You many change your account information as often as you wish.

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6. What if I forget my username and / or password? 
As long as your MyOCSEA account information has your current email address on file, you can retrieve it yourself, day or night.You can use the "Forgot Your Login"  tools to look it up by username, your email, or your social security number. An email with the password will be sent to the email address on file with your MyOCSEA account. So please be sure that you enter you email address correctly when you create your account or update MyOCSEA account information if you change email addresses. This is very important.

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7. When I try to login with my email and password.
There are three issues that may have an impact on this: login information, plug-ins and browsers.

1. If the password or username is not entered correctly the "profile does not exist" error message will be generated. Be sure that your caps lock on your key board is off and that you enter your email and password correctly. If you may have forgotten either your username or password, use the “Forgot My Login” tool to have it sent to the email on file with your account.
   
   
2. You may need one of the following free plug-ins to browse or view resources on the OCSEA website.
   
   - Get Adobe Acrobat Reader to download or various printer-friendly documents.
   - Get Macromedia Flash Media Player to view photo gallery albums
   
   Get Macromedia Authorware Player to participate in E-Learning courses
   
   
   
3. Please check the browser version you are using and preferably upgrade to INTERNET EXPLORER 7.0 or higher. Older browsers do not perform well and generate the "object not found" and other error messages.
   

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8. I am still having trouble with my account after reviewing the list of Frequently Asked Questions on this help page. What can I do next?
Send an email to webmaster@ocsea.org and provide your first and last names, agency, zip code, and your non-employer email address. We will be happy to assist you.

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9. What information and benefits are available to me once I'm registered as a MyOCSEA user?
The MyOCSEA website supports a growing online community of OCSEA members who are working to build union power in their communities and government agencies across Ohio. Your MyOCSEA account login will give you access to:

• OCSEA E-News Digest email
• OCSEA E-Action Alerts
• Customized contacts list
• Bargaining Information
• Online learning opportunities
• Coupons, benefits and discount programs
• Scholarship information
• Political action information
• and more...

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